Refund Policy
When Seedance3Video returns credits or refunds a payment, how to report a clip that did not work, and how to cancel a plan.
Last updated: November 16, 2026
Seedance3Video sells one-time credit packs and monthly or yearly plans. New accounts receive a one-time gift of free credits. This page explains when you get credits back or a refund. The Terms of Service apply as well.
Failed generations
If a generation fails, the credits it reserved return to your balance automatically. You do not need to do anything.
Clips that finished but did not work
If a clip finishes but clearly did not work, for example it is broken, frozen or ignores the prompt entirely, email us within 7 days of it finishing. Write from the email address you sign in with, and include the clip's title or time from My Videos and what went wrong.
If we approve it, you choose:
- Credits back: the credits for that clip return to your balance.
- Refund: for a clip paid with a one-time credit pack, what you paid for that clip goes back to your original payment method: the pack price divided by its credits, times the credits the clip used. Clips made with plan credits or free credits get their credits back.
We review every report and email you the outcome. A refund can take 5 to 10 business days to show on your statement, depending on your bank.
A clip that works but is not to your taste is not covered.
Plans
Plans renew until you cancel. Cancel anytime from Billing in your account (Manage subscription), or email us and we will cancel it for you. Renewal stops at the end of the current billing period, you are not charged again, and you keep the credits already in your balance. We do not refund the current billing period of a plan you cancel.
Everything else
Otherwise, payments are not refundable once the credits are in your balance, except where the law requires a refund or we charged you by mistake, for example a duplicate charge. Free credits have no cash value. If you think a charge is wrong, email us and we will look into it.